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Privacy Policy

SECURE ONLINE SHOPPING 

Opal Minded is committed to providing secure online transactions for our clients. We use the latest technology to guarantee your details are safe and protected.

This means:

  • Payments are fully automated and you are notified to confirm payment has been processed.

  • Secure Socket Layer (SSL) protocols ensure that information provided over the internet is transmitted securely. This is identified by the lock icon on the left of the address bar on pages transferring sensitive information.

  • Cardholder information is stored and processed through Braintree payment gateway’s secure data centre in accordance with the Payment Card Industry Data Security Standard (PCI DSS).

  • Opal Minded does not see, handle or store your credit card information during online transactions. For more information go to braintreepayments.com/au

Payment online is also possible through UnionPay. To pay by direct bank transfer you will need contact us at online@opalminded.com. Please note that we do not accept payments over the phone.

PRIVACY POLICY

Our Privacy Policy details how we collect, use, protect or otherwise handle personally identifiable information. This Policy applies to all Opal Minded site users and addresses how personally identifiable information is being used online.

Collection of personal information

Opal Minded collects customer information to improve our clients’ shopping experience and share news about our products, services and promotions. Personal information is required to process orders and provide our services.

What personal information do we collect?

We collect information such as your name, email and postal address, phone number and other details you provide when placing an order or when you participate in promotions, save items to your wishlist or subscribe to our newsletter.

All transaction and payment information is processed through an independent payment gateway provider or direct debit to our bank account. We do not view, collect, store, use or handle credit card details or any payment information.

How we use your information

Opal Minded uses personal information collected online to process and fulfill orders. In addition, records of purchase, site usage and traffic patterns may be used to improve our website design and the products and services we offer. This information may also be used to manage promotions, newsletters or administer other website features. We may occasionally use your information to send promotional material, however you may opt out if you do not wish to participate.

Managing your personal information

If you would like to confirm personal information provided to Opal Minded or would like us to delete any of your details that we have on record, email us at online@opalminded.com. Please note that our security procedures require us to verify your identity before we disclose or make changes to your personal information.

How we protect visitor information

Personal information is held behind secured networks and is accessible by a limited number of persons who have access rights to these systems and are under obligation to keep information confidential. All sensitive information supplied is encrypted via Secure Socket Layer (SSL) technology.

To keep visitors to our site as safe as possible, our website is scanned on a regular basis for known vulnerabilities and security holes. We implement a number of measures when a client places an order, enters, submits or accesses their information to maintain the safety of their personal information.

Third party disclosure

Opal Minded will not sell, trade or otherwise disclose personal information to third parties except for where it facilitates the services we provide to our clients or site visitors.

Personal data may be provided to third parties if we are under obligation to disclose or share it to comply with a legal duty, enforce or apply our terms of service, or to protect the rights, property or safety of Opal Minded, its clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Questions and concerns

If you have any questions, requests, concerns or complaints regarding our Privacy Policy, email us at online@opalminded.com.

Changes to the Privacy Policy

Opal Minded reserves the right to amend, remove or vary the services and/or any page of this website including the contents of this Privacy Policy at any time and without notice. Should we change or amend our Privacy Policy, changes will be posted to this web page.