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Shipping, Exchange and Refunds Policy

SHIPPING

Orders shipped within Australia take approximately 7 days from the date of shipment notification.

Delivery times for international orders vary and can take from 1 to 3 weeks. Customers outside Australia are automatically charged the duty free price and are liable for all taxes and duties applicable to their country.

Opal Minded insures and registers all items for their full value to ensure your shipment is risk-free during its transit from our boutique to your doorstep. A signature will be required on delivery for added security.

Your parcel will be well-prepared to make sure your purchase arrives in perfect condition – please contact us immediately if it doesn’t. The outside of the parcel will not feature Opal Minded branding, so there’s no need to worry about the delivery spoiling your big surprise.

For special orders such as bespoke pieces, adjustments, ring resizing or heirloom redesigns, you will be contacted by one of our opal specialists with the delivery time.

 

EXCHANGE

We want you to be delighted with your purchase. However, if you feel that you have made the wrong selection, you can exchange your item within 30 days of receiving the item(s) and we will be happy to arrange an exchange. If the exchanged piece is lower in value, you will receive a credit for the difference with no limitation of duration.

Goods to be exchanged must be returned in their original condition (including packaging, original receipt and any certificates) within 30 days of receiving the item(s). Items showing signs of wear and tear through use will not be accepted. Please keep your receipt.

The following items cannot be returned:

  • Bespoke, modified or personalised pieces.
  • Resized jewellery: if you are planning to surprise your loved one and are not sure of their bracelet or ring size, we advise you make your purchase as is and return it for resizing later.
  • Pierced earrings cannot be returned due to health and safety legislation.

Returns and exchanges must be initiated in writing by email or via our web portal and we will respond at our soonest. You may also bring the piece to our boutique in 55a George Street, The Rocks in Sydney. Its opening hours are published on Opal Minded website or arranged by appointment.

When returning or exchanging goods, the buyer is responsible for all shipping and insurance costs and assumes any risk of loss, theft or damage of goods during return transit. Opal Minded will not be responsible for items lost or damaged in transit if you choose not to insure. The received items will be inspected on arrival and, in the unlikely event of damage, their value will be assessed on arrival. All returns are subject to consumer guarantees as set out under Australian Consumer Law.

 

REFUNDS

While in accordance with Australian Consumer Law, Opal Minded is not obliged to refund for change of mind, we do guarantee your satisfaction. If you are not happy with the opal piece you received, you can send it back to us for a refund within 30 days. A full money refund will be issued only through the original payment method used to make the purchase.

 

To be accepted as a return the piece needs to be in its original condition with the original label intact within thirty days from that date that the item is received in the post for a full refund (shipping charges including return shipping fees are non-refundable). The item must be returned in the condition in which it was received – unworn, unused, with the barcode label still attached and in its original packaging. We will refund your order upon receival of the item. If the opal jewellery item does not have the original tags attached, a store credit (exclusive of the original shipping fee) will be issued.

 

Refunds include any GST originally paid on the item being returned. It can take up to two billing cycles for refunds to appear on printed credit card statements, although you should be able to verify the credit within 72 business hours from the date the return is processed. We do not refund duties/taxes from other countries, as we do not collect them. For the refund of those, please, contact the appropriate Customs office in your country.

 

Bespoke and custom orders are hard costs. As such, all opal jewelry that has been custom created, resized and/or adjusted per customer specifications cannot be refunded, exchanged or adjusted after an order has been paid for and processed. All bespoke and custom order sales are final and payments in full must be made prior to the start of production.

 

In the unlikely event that the item is faulty or different from the piece your ordered, we will repair or replace it free of charge or issue a full refund. Please email us directly and your personal opal specialist will reply within 48 hours.

 

For card payments, refunds will be issued through the original payment method used to make the purchase.

We will make every effort to ensure that refunds are processed within 10 business days of receipt of items by Opal Minded at the specified return delivery address. We do not store customer debit/credit card details at Opal Minded and will contact you once we have received the goods to process your refund.

Fall in love with our opals.
We will take care of the rest.